Commercial & Refund Policy
This policy explains how Digielicit bills for Digi Mobile Studio, what is included, and when refunds or credits may apply. It supplements the Terms of Service and your signed order form. If documents conflict, the order form controls, then the Terms, then this policy.
1. Fees overview
- Initial setup — typically $1,000 USD one-time (unless your quote states otherwise).
- Subscription — Starter $400, Growth $500, or Enterprise $700 per month, or annual amounts with 15% off (see Pricing).
- Minimum term — 12 months unless a written agreement says otherwise.
- Add-ons — source code license/share, advanced customization, store submission assistance, Firebase/FCM, advanced Try On beyond beta, training — quoted separately.
2. Billing channels
- Shopify App Billing — preferred for setup (one-time charge) and recurring plan when you install Digi Mobile Studio through Shopify.
- Invoice / custom billing — used for add-ons, professional services, or when commercially agreed outside Shopify Billing.
Charges processed by Shopify are also subject to Shopify’s billing rules and your Shopify agreement. Digi cannot reverse Shopify platform fees independently of Shopify’s processes.
3. What setup covers
Setup covers agreed onboarding: app identity, store connect, basic branding within Mobile Studio capabilities, first publish to mobile cloud, and a go-live checklist. It is not an unlimited design or engineering engagement. Work beyond the minimum package is advanced customization and billed separately.
4. Source code
Starter, Growth, and Enterprise do not include mobile app source code. Refunds are not available on the basis that source was expected unless your written agreement expressly included a source license.
5. Refunds and cancellations
- Setup fee — generally non-refundable once onboarding work has started (credentials exchanged, branding applied, or publish initiated). If Digi has not begun setup and you cancel in writing within five (5) business days of payment, Digi may refund the setup fee minus any non-recoverable third-party costs.
- Subscription — because of the 12-month minimum, early cancellation does not automatically entitle you to a refund of remaining months. Digi may, at its discretion, offer a partial credit for unused prepaid annual time in exceptional cases (e.g. Digi permanently discontinues the Service).
- Shopify-billed amounts — refund requests may need to follow Shopify’s charge dispute / refund flows in addition to Digi’s approval.
- Add-ons & custom work — refundable only as stated in the statement of work; typically non-refundable after work begins.
6. Service credits
If Digi causes a material, prolonged failure of cloud publish or configuration hosting not attributable to Shopify, your network, or misconfiguration, Digi may offer a reasonable service credit as the exclusive remedy, unless your Enterprise SLA states otherwise.
7. Chargebacks
Please contact Digi before initiating a chargeback so we can resolve billing issues. Unfounded chargebacks may result in suspension of Services.
8. Acceptable commercial use
Plans are licensed per agreed brand / app identity and Shopify store scope. Reselling Digi Mobile Studio access, sharing one subscription across unrelated brands, or circumventing plan limits without Digi’s written approval is not permitted and may result in suspension without refund.
9. Beta / Try On
Beta features (including Makeup Try On) and “coming soon” capabilities are not warranties of fitness. Fees are not refundable solely because a beta feature did not meet expectations or a future full experience was not yet available.
10. Contact
Billing and refund requests: contact your Digielicit commercial representative with your shop domain, plan, and invoice or Shopify charge reference.